Help & FAQs

WHAT'S INCLUDED

Out of town and want to come home to a fridge fully stocked by someone you trust? Need someone to pick up your dry cleaning or other necessities? Our home concierge services are like a personal assistant you can book by the hour! Minimum 2 hours.

 

You can book your Leaside Clean cleaning and concierge services 24 hours a day on our booking page here.

Our Move In/Move Out option delivers a thorough cleaning to prepare the home for you or the new family moving in! Please ensure that the home is empty prior to our cleaning service and that there are no other people (movers, tradespeople etc) working in the space. And we will need electricity and water!

Please note, if the home is particularly dirty, we may need to add the Deep clean (Introductory clean) Clean service to your cleaning in order to give our cleaners time to complete their work.

 

Living Areas & Bedrooms

  • Remove cobwebs from ceiling corners and high areas
  • Dust ceiling fans & light fixtures (reachable heights)
  • Clean mirrors and glass surfaces
  • Vacuum all floors, carpets, and area rugs
  • Sweep and mop hard surface floors (wood, laminate, tile)
  • Empty garbage
  • Vacuum and dust hallway baseboards, and vacuum all staircases, including steps and landings.
  • Wipe and disinfect door handles and light switch plates
  • Dust door panels and frames; spot-clean any fingerprints or marks
  • Dust blinds and window ledges
  • Dust baseboards along walls
  • Wipe exterior of cabinets, dressers, and closets
  • Vacuum inside closet floors
  • Wipe down blinds (does not include “1” vinyl blinds)
  • Vacuum edges, corners, and baseboard perimeters for dust build-up
  • Wipe down door facings & Door Frames
  • Hand-wipe and scrub baseboards for deep dirt
  • Clean wall spots and scuffs (spot cleaning of walls)
  • Dust and wipe air vent covers / grilles
  • Clean inside cabinets, drawers, and shelves (if emptied)
  • Clean interior closet space (shelves, rods, walls) once empty

 

Bathrooms

  • Clean & disinfect toilet
  • Clean & sanitize sink and faucet
  • Wipe & disinfect countertops/vanity surfaces
  • Clean mirrors & glass
  • Clean bathtub & shower
  • Clean shower door
  • Clean & polish hardware
  • Wipe cabinet exterior
  • Vacuum/Sweep & mop floor
  • Empty trash bins/ Wipe trash cans
  • Clean light switches & doorknobs
  • Dust/clean vent fan cover
  • Clean shower walls
  • Dust & wipe baseboards
  • Inside cabinet & drawer cleaning
  • Clean interior window & sill
  • Wipe down doors and doorframes
  • Spot clean walls

 

Kitchen

  • Wipe & sanitize countertops and backsplash
  • Clean stovetop and burners
  • Clean & disinfect sink and faucet (polish chrome)
  • Wipe exterior of appliances
  • Clean interior & exterior of microwave
  • Wipe exterior of small appliances
  • Clean/polish exterior of range hood
  • Dust/clean light fixtures
  • Sanitize light switches, door knobs
  • Empty garbage, wipe down garbage can
  • Sweep/vacuum kitchen floor
  • Mop floor
  • Wipe exterior of cabinet doors & handles
  • Deep clean range hood filter & interior
  • Wipe baseboards in kitchen area
  • Polish stainless steel appliances
  • Spot clean walls for stains/grease splatters
  • Clean behind/under appliances (if accessible)
  • Clean Interior fridge, freezer, oven

 

 

You can book your Leaside Clean cleaning services 24 hours a day on our booking page here.

 

First-time clients who haven’t had their home cleaned professionally within the last month will need to add the First Time Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly Leaside Clean cleaning services moving forward!

 

Living Areas & Bedrooms

  • Dust and wipe all accessible surfaces (furniture, shelves, décor, picture frames)
  • Remove cobwebs from ceiling corners and high areas
  • Dust lampshades, table lamps, and light décor
  • Dust ceiling fans & light fixtures (reachable heights)
  • Clean mirrors and glass surfaces
  • Make beds and neatly arrange bedding (change linens if provided)
  • Lightly fluff and straighten cushions, throw pillows, and blankets
  • Vacuum upholstered furniture (sofas, chairs)
  • Vacuum all floors, carpets, and area rugs
  • Sweep and mop hard surface floors (wood, laminate, tile)
  • Empty garbage
  • Vacuum and dust hallway baseboards, and vacuum all staircases, including steps and landings.
  • General room tidying (pick up light clutter, organize pillows/throws)
  • Wipe and disinfect door handles and light switch plates
  • Dust door panels and frames; spot-clean any fingerprints or marks
  • Dust blinds and window ledges
  • Dust baseboards along walls
  • Wipe exterior of cabinets, dressers, and closets
  • Vacuum inside closet floors
  • Wipe down blinds (does not include “1” vinyl blinds)
  • Vacuum edges, corners, and baseboard perimeters for dust build-up
  • Wipe down door facings & Door Frames
  • Hand-wipe and scrub baseboards for deep dirt
  • Clean wall spots and scuffs (spot cleaning of walls)
  • Dust and wipe air vent covers / grilles

 

Bathrooms

  • Clean & disinfect toilet
  • Clean & sanitize sink and faucet
  • Wipe & disinfect countertops/vanity surfaces
  • Clean mirrors & glass
  • Clean bathtub & shower
  • Clean shower door
  • Clean & polish hardware
  • Wipe cabinet exterior
  • Vacuum/Sweep & mop floor
  • Empty trash bins/ Wipe trash cans
  • Clean light switches & doorknobs
  • Dust/clean vent fan cover
  • Clean shower walls
  • Dust & wipe baseboards
  • Clean interior window sill
  • Wipe down doors and doorframes

 

Kitchen

  • Wipe & sanitize countertops and backsplash
  • Clean stovetop and burners
  • Clean & disinfect sink and faucet (polish chrome)
  • Wipe exterior of appliances
  • Clean interior & exterior of microwave
  • Wipe exterior of small appliances
  • Clean/polish exterior of range hood
  • Dust/clean light fixtures
  • Sanitize light switches, door knobs
  • Wipe kitchen dining table & chairs
  • Empty garbage, wipe down garbage can
  • Sweep/vacuum kitchen floor
  • Mop floor
  • Wipe exterior of cabinet doors & handles
  • Deep clean range hood filter & interior
  • Wipe baseboards in kitchen area
  • Polish stainless steel appliances

 

You can book your Leaside Clean cleaning services 24 hours a day on our booking page here.

First time clients who haven’t had their home cleaned professionally within the last month will need to add the Deep Cleaning option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly Leaside Clean cleaning services moving forward! Otherwise, we cannot guarantee the level of service.

 

Living Areas & Bedrooms

  • Dust and wipe all accessible surfaces (furniture, shelves, décor, picture frames)
  • Remove cobwebs from ceiling corners and high areas
  • Dust lampshades, table lamps, and light décor
  • Dust ceiling fans & light fixtures (reachable heights)
  • Clean mirrors and glass surfaces
  • Make beds and neatly arrange bedding (change linens if provided)
  • Lightly fluff and straighten cushions, throw pillows, and blankets
  • Vacuum all floors, carpets, and area rugs
  • Sweep and mop hard surface floors (wood, laminate, tile)
  • Empty garbage
  • Vacuum and dust hallway baseboards, and vacuum all staircases, including steps and landings.
  • General room tidying (pick up light clutter, organize pillows/throws)
  • Wipe and disinfect door handles and light switch plates
  • Dust door panels and frames; spot-clean any fingerprints or marks
  • Dust blinds and window ledges
  • Dust baseboards along walls
  • Wipe exterior of cabinets, dressers, and closets
  • Vacuum inside closet floors
  • Vacuum edges, corners, and baseboard perimeters for dust build-up
  • Dust and wipe air vent covers / grilles

 

Bathrooms

  • Clean & disinfect toilet
  • Clean & sanitize sink and faucet
  • Wipe & disinfect countertops/vanity surfaces
  • Clean mirrors & glass
  • Clean bathtub & shower
  • Clean shower door
  • Clean & polish hardware
  • Wipe cabinet exterior
  • Vacuum/Sweep & mop floor
  • Empty trash bins/ Wipe trash cans
  • Clean light switches & doorknobs
  • Dust/clean vent fan cover
  • Clean shower walls
  • Dust Light fixtures

 

Kitchen

  • Wipe & sanitize countertops and backsplash
  • Clean stovetop and burners
  • Clean & disinfect sink and faucet (polish chrome)
  • Wipe exterior of appliances
  • Clean interior & exterior of microwave
  • Wipe exterior of small appliances
  • Clean/polish exterior of range hood
  • Dust/clean light fixtures
  • Sanitize light switches, door knobs
  • Empty garbage, wipe down garbage can
  • Sweep/vacuum kitchen floor
  • Mop floor
  • Wipe exterior of cabinet doors & handles
  • Polish stainless steel appliances

 

You can book your Leaside Clean cleaning services 24 hours a day on our booking page here.

 

TRUST & SAFETY

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window).

All of our team members are interviewed by the owners and pass a criminal record check. We believe our team is our greatest asset, and therefore have very high standards. Only about 10% of those that apply end up working as an Leaside Clean cleaner.

We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

Yes, they do. We require a criminal record check on all of our applicants as the last step in our pre-screening process.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

MISCELLANEOUS

At Leaside Clean, we prioritize flexibility and transparency for our Toronto Area  cleaning services. We do not engage in long-term contracts. Instead, we offer easy online booking with transparent pricing, allowing you to select the services you need and see the costs upfront. This approach ensures that both our clients and cleaners have the freedom to adapt to changing needs.

You can book your Leaside Clean cleaning services 24 hours a day on our booking page here.

During renovations, fine dust and debris can accumulate, which standard cleaning services do not typically cover. A post-construction clean is essential to remove this dust and debris, ensuring a thorough and deep clean of your home. Once the initial post-construction clean is completed, we can seamlessly transition to the bi-weekly maintenance cleaning you need. This approach helps us provide the highest quality of service and avoid any issues with incomplete cleaning due to renovation dust. Please contact us by email at [email protected] or text/phone us at 437-529-4770 to discuss.

 

You can book your Leaside Clean cleaning services 24 hours a day on our booking page here.

It is important to book the cleaning service that matches the actual size and needs of your home to ensure our cleaners are prepared and allocated sufficient time to clean your entire home effectively. When additional rooms are added upon the cleaner’s arrival, it can lead to incomplete cleaning and disrupt our schedule. Accurate bookings allow us to provide consistent, thorough, and reliable service every visit. If you need to update your booking to reflect the actual number of rooms and bathrooms in your house, please contact us for assistance

 

You can book your Leaside Clean cleaning services 24 hours a day on our booking page here.

Our cleaners do their absolute best to provide exceptional service, but there are certain things that we cannot offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss!

 

That said, the following are services that we do not provide:

 

  • We cannot perform services while other services are being performed in or around the home (plumbing, painting, construction, etc.)

 

  • No lifting or moving of heavy items (refrigerator, stove, tables, etc.)

 

  • No moving vases, hung pictures, or other delicate items.

 

  • We are happy to load your dishwasher, but cannot replace dishes in cupboards once complete. We don’t want to break anything.

 

  • Cleaning any item or area that cannot be safely reached using telescopic cleaning tools and a step stool.

 

  • Removing excessive pet hair from upholstery.

 

  • Cleaning exterior windows.

 

  • Cleaning Mini Blinds. Our cleaners are happy to dust horizontal metal or plastic mini blinds, but we have found that they are easily bent or damaged if anything beyond dusting is attempted.

 

  • Removing strong odours (mould, animal waste, smoke, etc.) Again, we will do our best.

 

  • Cleaning inside dishwashers and washing machines.

 

  • Cleaning light bulbs.

 

  • Cleaning rodent/insect infested homes.

 

  • Removing excess paint from surfaces.

 

  • Post-construction cleaning. We can provide that service, but it does not fall within the parameters of our online booking system and would require an in-person visit to make a quote.

 

  • Deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.)

 

  • Heavy marks/stains on walls, baseboards, other painted surfaces. We don’t want to potentially damage your paint!

 

You can book your Leaside Clean cleaning services 24 hours a day on our booking page here.

No worries! Simply email us at [email protected] or call or text us at 437-529-4770, and we’ll be happy to assist you. Please provide at least 24 hours’ notice for any cancellations or rescheduling requests. Cancellations made with less than 24 hours’ notice will be subject to a cancellation fee equal to 50% of the total cleaning service price.

For one, two and three bedroom homes, we send a single cleaner. For large home with four bedrooms or more, we typically send a team of two, although recurring cleaning services may only need one. In a hurry? Let us know and we’ll see what we can do!

You can book your Leaside Clean cleaning services 24 hours a day on our booking page here.

Our customer service team is available to serve you 9:00 am – 6:00 pm, Monday – Saturday. You can book your Leaside Clean cleaning services 24 hours a day on our booking page.

GETTING STARTED

It’s important to book the cleaning service based on the total size of your home, not just the rooms you want cleaned. Even if you don’t want certain bedrooms cleaned, the common areas such as the kitchen, living room, hallways, and bathrooms still require significant time and effort to clean. Booking a package that matches the actual size of your home ensures our cleaners are prepared and allocated sufficient time to provide a thorough and high-quality clean. This approach helps us maintain our cleaning services standards and keeps our cleaners satisfied with their work schedules.

We offer a flexible hourly booking option for clients who need specific areas cleaned. While our standard packages are designed for comprehensive home cleaning based on the total size of your home, we understand that some clients may have unique needs. For these situations, you must book a minimum of 3 hours. This allows our cleaners to focus on your priority areas while ensuring we maintain high service standards. Please contact us to discuss your specific requirements and book the appropriate service.

 

You can book your East York cleaning services 24 hours a day on our booking page here.

We offer a flexible hourly booking option for clients who need specific areas cleaned. While our standard packages are designed for comprehensive home cleaning based on the total size of your home, we understand that some clients may have unique needs. For these situations, you must book a minimum of 3 hours. This allows our cleaners to focus on your priority areas while ensuring we maintain high standards for our services. Please contact us to discuss your specific requirements for cleaning services in East York and book the appropriate service.

 

You can book your Leaside Clean cleaning services 24 hours a day on our booking page here.

Our pricing is based on the number of bedrooms, bathrooms, and square footage of the home. Simply select the details, and the price will be displayed instantly on our booking page.

We provide services in Moore Park, Parkview Hills, Davisville Village, Governor’s Bridge, Mount Pleasant East, Leaside & Bennington Heights. You can book your cleaning service 24/7 on our booking page here

You bet! You’ll find the extra services we offer on our booking page here. If there are any special instructions, please let us know in the area provided.

Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.

 

You can book your Leaside Clean cleaning services 24 hours a day on our booking page here.

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